Versal Call Flow Map

How to read each card

“You say” is your line. Say it in your own natural voice.
⏸ Wait for their answer means stop talking and let them reply before you say the next part.
Words in [square brackets] are examples. Swap them for the real detail, such as their name or their real number of Google reviews.
Highlighted words fill in by themselves from the boxes at the top: your name, the city, the business and their trade.
“They say” lists the usual replies. Click the one closest to what they said and the next line appears.

Anytime answers

“Where did you get my number?”

“It’s listed publicly on your Google business profile.” Then carry on where you were.

“Who are you? What’s Versal?”

“We’re Versal, a new local marketing team here in . Our full name is NowagieOps (Versal), and you can find us at nowagieops.com.”

“Are you a robot / reading a script?”

Laugh it off: “Ha, no, very much a real person, just a nervous one. I actually looked at your business before I called.” Then mention your one real detail.

“Take me off your list.”

“Of course, I’ll do that now. Sorry to have bothered you.”

Five rules from the best callers

How you say it beats what you say. Top sales experts say the words are only about 10% of the result. The rest is your tone. Slow down, smile, sound calm.
Ask, then repeat it back. Their words, not yours. Wait for “yes, exactly”.
Sell the result. A phone that rings midweek, not “ads and a landing page”.
Ask for the Zoom, then stop talking. Offer two times. Silence is fine.
Two-no rule. One good question after a first no. A second no ends the call, warmly.